ObaidMart Return & Refund Policy
Thank you for shopping at ObaidMart! We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.
1. Return Window
- You have 7 days from the date you received your item to request a return.
- Items returned after the 7-day window unfortunately cannot be accepted for a refund or exchange.
2. Condition of Items
To be eligible for a return, your item must meet the following criteria:
- It must be unused, unwashed, and in the same condition that you received it.
- It must be in its original packaging with all tags, labels, and accessories attached.
- You must provide the receipt, order number, or proof of purchase.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Perishable goods (like food, flowers, or plants).
- Custom-made or personalized products.
- Personal care goods (such as cosmetics, swimwear, or intimate apparel).
- Gift cards and downloadable software.
How to Initiate a Return
1.Submit a Request:Takes 2 minutes.
Email our support team at support@obaidmart.com with your order number and the reason for the return. If the item arrived damaged, please attach a photo.
2.Pack Your Item:Ensure it’s secure.
Once authorized, place the item securely in its original packaging along with the proof of purchase.
3.Ship It Back:Tracked shipping recommended.
Mail the package to our return center at the address provided by our support team. (Please note: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective).
4. Refunds & Processing
- Once we receive your item, our team will inspect it and notify you that it has arrived safely.
- If your return is approved, we will initiate a refund to your original method of payment.
- Timeline: Refunds typically take 5 to 10 business days to clear and reflect in your account, depending on your bank or card issuer.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Need Help?
If you have any questions about our return policy, please reach out to us at support@obaidmart.com or call our customer care team. We’re always happy to assist!